Quality Assurance Scores & Key performance Indicators

NQAS Scoring System

After assessing all the measurable elements and checkpoints and marking compliance, scores of the department/facility can be calculated.

Compliance & Scoring Rules

2 marks for full compliance
-> All Requirements in Checkpoint are Meeting
-> All Tracers given in Means of verification are available
-> Intent of Measurable Element is meeting

1 mark for partial compliance
-> Some of the requirements in checkpoints are meeting
-> At Least 50% of tracers in Means of verification are available
-> Intent of Measurable Element is partially meeting

0 Mark for Non Compliances
-> Most of the requirements are not meeting
-> Less than 50% of tracers in Means of verification are available
-> Intent of Measurable Element is not meeting

Weightage
All the checkpoints have equal Weightage to keep scoring simple. Once scores have been assigned to each checkpoint, department wise scores can be calculated for the departments, and also for standards. The final score should be given in percentage, so it can be compared with other groups and department.
Calculation of percentage is as follows: Score obtained X 100
No of checkpoint in checklist X 2
Scores can be calculated manually or scores can be entered into excel sheet given in the accompanying soft copy to get score card. All scores should be in percentages to have uniform unit for inter-departmental and inter-hospital comparison.

The assessment scores can be presented in three ways :-

1. Departmental Scorecard
This score-card presents the Quality scores of a department. It shows the overall quality score of the department as well as the area of concern wise score in term of percentages. This score card can be generated by two ways
a. If calculations are done manually departmental score can be calculated by simple formula given above and filled-in score card format given at the end of checklist.
b. If using excel tool given with this guide book, the scorecard will be generated automatically after filling a score for all checkpoints.

2. Hospital Quality Score Card
This scorecard depicts departmental and overall quality score of hospital at a glance. Another variant depicts area of Concern wise scores of the Hospital.